Somehow I feel like my question and requests for help are not heard here or when directed to the @help account. I understand that micro.blog is a small community with an even smaller staff. I can appreciate that other things might be more important at the moment and that an answer takes some mental energy than ignoring a post that is not that important at the moment. Context switching is hard. So I was wondering what I can do to help with this and still get help myself.
On the one hand I would like to have solutions to my problems on the other I don’t want to overburden anyone, or behave entitled. Instead I wanted to use this opportunity to ask what is best approach to ask support questions. Is it here? Is it via the @help account? Is it via email? Maybe if I know the preferred way of getting in touch this helps both sides.