Hi @manton
I want to cancel my subscription before deleting my account, but the page freezes every time I click the Cancel Subscription button (across multiple browsers).
I wrote to help@micro.blog two week ago and then again last week, but I have not received any response.
Any help would be greatly appreciated.
Hi Akshata! Sorry about this. At the time of @manton’s reply, the domain you reached out from was not properly configured, so the email couldn’t be delivered. Here’s the error message:
As his reply is free from personal details, I hope it’s okay to share with you here:
Hi Akshata,
Sorry I hadn’t replied yet. I checked your subscription and confirmed it was never charged. I’ll look into why the cancellation didn’t complete and fix that for the future… Thanks for trying Micro.blog! If you ever have any questions, let us know.
No problem, Sven. Thank you for the update.
If you can help me delete my account that would be good.
When I try that, I receive a message saying I have an active subscription, so my account can’t be deleted.
Only @manton can delete your account. He might see this thread, but you’re also welcome to email help@micro.blog again from an address that can receive replies, and I’ll make sure the issue gets assigned to him.
Manton has deleted my account. Thank you for your quick response, Sven.
